Privacy Policy

1. Introduction

CSCSHub is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you interact with our chatbot services or visit our website. This policy is in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applies to all visitors and users located in Ontario, Canada.

2. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Business or user preferences
• Chatbot conversation inputs and interactions
• IP address and browser metadata (for performance analysis only)

3. Legal Basis for Collection

By interacting with our chatbot or submitting a form on our website, you provide your implied consent for the collection and processing of your data in accordance with this Privacy Policy.

4. How We Use Your Information

• To deliver chatbot functionality and services
• To improve user experience and performance
• To respond to user inquiries or support requests
• To analyze user behavior for business optimization
• To send important service updates, reports, or communications

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information. However, we may share minimal and necessary data with trusted third-party service providers (e.g. hosting, analytics, or email providers) who assist in operating our services. All third parties are required to maintain data protection standards that comply with PIPEDA.

6. Data Storage and Retention

We retain personal information for up to 12 months unless a longer retention period is required for legal, business, or contractual purposes. Data is stored securely on encrypted cloud servers located in North America.

7. Security of Your Information

We implement industry-standard technical and administrative safeguards, including encryption, firewalls, access controls, and routine audits, to protect your personal data against unauthorized access or disclosure.

8. Your Rights Under PIPEDA

As a user in Canada, you have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request the deletion of your data (subject to legal constraints)
• Withdraw consent for future data collection

To exercise these rights, contact us directly at cscshubs@gmail.com.

9. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal data from minors without verified parental consent. If we become aware that a child under 13 has submitted data, we will delete it promptly.

10. Cookies and Tracking

We may use cookies or browser storage to improve website performance and user experience. These do not collect personally identifiable information unless you voluntarily provide it.

11. Changes to This Policy

We may update this policy from time to time. All changes will be reflected on this page and take effect upon posting. The "Effective Date" at the top will be updated accordingly.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact our team at cscshubs@gmail.com.